a. Sizing and Fit

Common Question:

How should I choose the right shoe size? If I’m between two sizes, what should I do?

Answer:

Thank you for your question! Please refer to the size chart on each product page for guidance. If you are between sizes, we recommend choosing the larger size for extra comfort. If you need specific measurements, feel free to contact us.

b. Comfort Features

Common Question:

Will these sneakers be comfortable if I wear them all day? Are there any special design features?

Answer:

Our sneakers feature cushioned insoles and breathable materials for all-day comfort. They are stylishly designed and suitable for different occasions.

c. Care Instructions

Common Question:

How should I clean your sneakers? Can I put them in the washing machine?

Answer:

Please gently wipe the shoes with a soft, damp cloth. Avoid soaking or machine washing. Let them air dry naturally.

d. Shipping and Delivery

Common Question:

When will my order be delivered? How long does shipping take?

Answer:

We currently only ship within Hong Kong. Orders are made on demand and usually delivered within 7–14 days. You’ll receive a tracking link once your order ships.